Our Price Promise
Our Price Promise
We regularly check our prices against our main competitors.
But if you do find something cheaper than us, please send the information across using the button below for a price match.
How it works
1. We run regular checks and automatically change our prices if a competitor sells the same item at a better price.
2. If you do find a better price for an item you’ve already bought, you can fill out our form to request a refund for the difference.
3. As long as your price match is eligible, we'll arrange a refund for the difference to your original payment method.
The lower-price item must be identical, including the same make, size, colour and specification.
It has to be in stock and ready for delivery.
It can be on a seasonal offer or promotion, but can’t be: reduced to clear, a multi-buy offer, members-only price, flash sale, reduced with a promo code, or an exclusive/trade price.
It must be sold directly by the retailer. It can’t be a 3rd party or marketplace seller on their website.
Once you’ve submitted the form, we’ll review your request and aim to get back to you within 48 hours.
If approved we will send you a new link or ask you to buy the item at the higher price and issue you a refund to the price difference right away
Retailers we match with
We only price match with items sold directly by these retailers. We don’t match with 3rd party sellers or marketplaces on their websites. How to know if an item is sold by a 3rd party.
1. Amazon UK
2. AO
3. Apple
4. Argos
5. ASOS
6. Boots
7. Currys
8. Dreams
9. Dunelm
10. The Entertainer
11. Fenwick
12. Flannels
13. Furniture Village
14. Harrods
15. Harvey Nichols
16. Heal’s
17. House of Fraser
18. Lakeland
19. Marks and Spencer
20. Mamas and Papas
21. Next
22. Richer Sounds
23. Selfridges
24. Smyths
25. Space NK
26. Smyths
Price promise terms and conditions
If you find one of our major competitors selling the same item for less on the day you purchase, we’ll match that price by refunding the difference.
1. Items we match: We match identical items: the same make, model, size*, colour, version, and specification, and they have to be in stock online and ready for delivery from our competitor and from us. If there is an additional mandatory charge such as delivery, we take this into account when matching a price. *If a competitor sells different sizes of the same item at different prices, we will match the price for the majority of the sizes.
2. Who we match: We match prices against items sold directly by our 25 major competitors for up to 7 days after you purchase, and we match our own prices for up to 7 days after your purchase too. We do not match prices from other sellers hosted by these retailers, including 3rd party sellers and marketplaces. We will review these competitors from time to time.
a. When price matching Amazon UK we will only match electricals that are sold directly by Amazon, not marketplace or 3rd party sellers.
b. We do not match these types of sales, offers or special prices:
Clearance – including reduced to clear, last chance to buy, and final reductions
Multi-buy offers – including buy one get one free
Member prices – including member-only deals or loyalty discounts
Flash sales – including limited-time deals, lightning deals or other prices featuring a countdown clock
Prices with a voucher code, discount code or group prices, for example student discounts applied
Exclusive prices, trade prices or obvious pricing errors
c. We don’t match financial services (including but not limited to foreign currency and insurance. We also do not match competitors who are in administration or closing down.
d. We regularly benchmark our prices for installation, disposal, extended warranties and other similar services to ensure they offer great value. We do not, however, match prices on these types of services.
3. How to report a match
a. Before you buy: please fill in the form and request the price match